Postal / shipping costs
Please understand that the postal services and carriers have so many variables, so we have done our best to simplify the costs for you. Should you have any special requirements e.g next day delivery, weekend delivery, multiple tubs, heavy orders or very valuable orders, please contact us for a current quote.
We are very sorry but at this present time we are unable to supply herbs to Australia and New Zealand due to the fact we have no import license for these countries. We are able to supply the books.
Returns and refunds policy.
Due to our products being for consumption, we are unable to accept returns for hygiene, contamination and regulation reasons once a product has been opened.
Opened products returned to us will NOT be refunded, nor any postage/carrier costs you incur.
Unopened products with full contents (on weight) may be refunded – less postage costs, in special circumstances (please email or telephone us before dispatching). Any postage/carrier costs you incur to return goods, will not be refunded.
As we want you to receive your products intact and undamaged, we do all we can to dispatch parcels properly wrapped and packaged, but once they have left here, they are in the hands of the carriers/postal services and your contract is then with them.
We generally no longer dispatch using standard post. If you request this, goods will not be refunded or replaced if lost or arrives damaged. Standard post does not cover the cost of the goods (covers up to only £20). It is your choice as to whether you wish to risk the cheaper rates without cover or pay more with cover.
Goods dispatched by ‘Special delivery’, tracked and or signed with cover/insurance for the value of the contents are redeemable from the dispatch company, should they get lost or damaged.
Any shipping / postal charges are the sole responsibility of the customer.
Any refused or undeliverable items that get returned to us are refunded less the shipping / postage costs. Original shipping / postage costs are non refundable. If the goods have to be reshipped that cost has to be paid again by the customer.
Any losses or damages must be notified to us within 28 days and any returns – after consultation with us – must be made within 28 days.