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©2018 by Ellen Collinson HERBS & Equine Iridology. Proudly created with Wix.com

Postal / shipping costs
Please understand that the postal services and carriers have so many variables, so we have done our best to simplify the costs for you. Should you have any special requirements e.g next day delivery, weekend delivery, multiple tubs, heavy orders or very valuable orders, please contact us for a current quote.

 

We are very sorry but at this present time we are unable to supply to Australia and New Zealand due to the fact we have no import license for these countries. Obtaining the license is work in progress and we will notify on this website as soon as we obtain it.

UK (mainland only) Standard – only covered to value of £20. No compensation or refunds for lost or damaged parcels/goods.
1 tub £5.50 up to 1kg weight


UK  - Tracked & / or signed and insured = special delivery (fully covered)
1 tub £9.80
2 tubs £12.00
3 tubs or more up to 10kgs £14.99
For larger orders please contact us.

EUROPE

Channel Islands

Up to £100 value £13.50

Over £100 value £17.50

Ireland

Up to £100 value £16.99

Over £100 value £20.99

Belgium & Luxemburg

Up to £100 value £13.80

Over £100 value £17.80

Netherlands

Up to £100 value £12.99

Over £100 value £16.99

France & Monaco

Up to £100 value £14.40

Over £100 value £18.40

Denmark & Germany

Up to £100 value £13.99

Over £100 value £17.99

Corsica

Up to £100 value £27.99

Over £100 value £31.99

Italy

Up to £100 value £18.99

Over £100 value £22.99

Spain

Up to £100 value £21.99

Over £100 value £25.99

Portugal

Up to £100 value £25.00

Over £100 value £29.00

Greece, Azores, Balearic Islands, Madeira, Sardinia & Sicily

Up to £100 value £34.80

Over £100 value £38.80

Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovenia, Slovaia, Switzerland, Estonia, Latvia, Lithuania & Sweden

Up to £100 value £27.50

Over £100 value £31.50

Bulgaria, Croatia, Romania & Turkey

Up to £100 value £32.50

Over £100 value £36.50

Andora, Canary Islands, Gibraltar, Malta & Vatican City State

Up to £100 value £49.70

Over £100 value £53.70


USA and CANADA – tracked &/or signed and insured up to £250 / £500
1 tub £21.15
2 tubs £24.85
3 tubs £36.99
4 tubs £48.99

Far East – tracked &/or signed and insured up to £250 / £500

1 tub £36.40

2 tubs £42.90

3 tubs £62.50

4 tubs £89.50

Rest of the World – tracked &/or signed and insured up to £250 / £500

1 tub £28.90

2 tubs £35.90

3 tubs £49.90

4 tubs £69.90

Returns and refunds policy.
Due to our products being for consumption, we are unable to accept returns for hygiene and regulation reasons once a product has been opened.


Opened products returned to us will NOT be refunded, nor any postage/carrier costs you incur.
Unopened products with full contents (on weight) may be refunded – less postage costs, in special circumstances (please email or telephone us before dispatching). Any postage/carrier costs you incur to return goods, will not be refunded.

As we want you to receive your products intact and undamaged,  we do all we can to dispatch parcels properly wrapped and packaged, but once they have left here, they are in the hands of the carriers/postal services and your contract is then with them.

 

Please note:
Goods dispatched by standard post will not be refunded or replaced if lost or arrives damaged. Standard post does not cover the cost of the goods (covers up to only £20). It is your choice as to whether you wish to risk the cheaper rates without cover or pay more with cover.


Goods dispatched by ‘Special delivery’, tracked and or signed with cover/insurance for the value of the contents are redeemable from the dispatch company, should they get lost or damaged.
Any shipping / postal charges are the sole responsibility of the customer.
Any refused or undeliverable items that get returned to us are refunded less the shipping / postage costs. Original shipping / postage costs are non refundable. If the goods have to be reshipped that cost has to be paid again by the customer.
Any losses or damages must be notified to us within 28 days and any returns – after consultation with us – must be made within 28 days.